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Ongoing User Support

Ongoing support and maintenance to ensure your EQQ®

Comprehensive EQQ® Support Services

Your EQQ® implementation is a critical business asset that requires ongoing support and maintenance to ensure it continues to deliver maximum value. Our monthly support contracts provide you with expert assistance, proactive maintenance, and peace of mind.

Why You Need Ongoing Support

Even the most well-implemented EQQ® solutions require regular attention to:

  • Address evolving business requirements and use cases
  • Optimize performance as data volumes grow
  • Adapt to changes in your underlying database structures
  • Implement new features and capabilities as they become available
  • Train new users and enhance the skills of existing users
  • Troubleshoot issues that may arise during daily operations

What Our Support Contract Includes

Priority Technical Support

  • Dedicated support email and phone line
  • Guaranteed response times
  • Issue resolution assistance
  • Remote troubleshooting sessions

Regular Health Checks

  • Monthly system performance review
  • Database connection verification
  • Security settings audit
  • Proactive issue identification

Ongoing Training

  • Quarterly training sessions
  • New feature demonstrations
  • Best practice guidance
  • User skill enhancement

System Optimization

  • Performance tuning recommendations
  • Query optimization assistance
  • Configuration adjustments
  • Resource utilization analysis

The Benefits of a Support Contract

  • Peace of Mind - Know that expert help is always available when you need it
  • Maximized ROI - Ensure your EQQ® implementation continues to deliver optimal value
  • Reduced Downtime - Address issues quickly before they impact your business operations
  • Continuous Improvement - Regularly enhance your system with new features and optimizations
  • Knowledge Transfer - Build internal expertise through regular training and guidance
  • Predictable Costs - Manage support expenses with a fixed monthly fee

Our Support Team

When you sign up for an EQQ® support contract, you gain access to our team of experienced professionals who understand both the technical aspects of EQQ® and the business challenges you're trying to solve. Our support team includes:

  • Database specialists with deep knowledge of various database platforms
  • EQQ® product experts who understand every feature and capability
  • Business analysts who can help translate your requirements into technical solutions
  • Performance optimization specialists who ensure your system runs efficiently

Ongoing User Support Pricing

Standard Support

$90.00/hour

An EQQ® Query Manager may have a problem getting the result they need from one of their queries. This service enables them to submit a support request that will be handled by an expert in both EQQ® and SQL. The problem gets solved and the Query Manager gains more expertise.

Order Standard Support

Support Process

  1. Submit - Log your support request through our customer portal, email, or phone
  2. Acknowledge - Receive confirmation and case number within the guaranteed response time
  3. Diagnose - Our team analyzes the issue and determines the best approach
  4. Resolve - We implement the solution and verify it addresses your needs
  5. Follow-up - We ensure the issue remains resolved and document any lessons learned
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