Frequently Asked Questions
Find answers to common questions about EQQ® and our services
General
Common questions from business leaders and executives
Do we need specialized IT skills?
No. EQQ® is designed for business users with no technical expertise required. Your IT team will only need to assist with initial database connection setup
How does EQQ® complement our existing systems?
EQQ® works alongside your current business software, extracting data without disrupting operations or requiring system changes.
Free Trial
Questions about implementation, security, and IT requirements
Is the trial version limited in functionality?
No, the trial provides full access to all Standard Edition features. The only limitations are on the number of database connections, users, and queries as outlined above.
Do I need to install anything on my server?
Yes, EQQ® is installed on your server to securely connect to your database. This ensures your data never leaves your environment.
What happens to my setup if I purchase after the trial?
All your configurations, queries, and reports are preserved when you transition to a paid edition. There's no need to start over.
Can I extend my trial if I need more time?
In certain circumstances, we can extend your trial period. Contact our support team to discuss your specific situation.
Standard Edition
How many users can I add to the Standard Edition?
The Standard Edition starts with a minimum of 5 users, but you can add additional users at any time as your needs grow.
Can I upgrade to the Extended Edition later?
Yes, you can easily upgrade from Standard to Extended Edition at any time. Your existing setup, queries, and reports will be preserved.
How long does implementation take?
Most customers are up and running with the Standard Edition within 1-2 days. With our optional installation services, you can be operational even faster.
Extended Edition
How does the Query Epilogue feature work?
Query Epilogue creates direct links between your EQQ® query results and your source applications, allowing you to open the specific record in the original system with a single click for viewing or updating.
What is the executive signature requirement?
Since Query Epilogue enables updates to source data, we require an executive signature on a standard disclaimer document that acknowledges your organization's responsibility for any data changes made through this feature.
Can we upgrade from Standard to Extended Edition?
Yes, you can easily upgrade from Standard to Extended Edition. Your existing setup, queries, and reports will be preserved, and new features will become available immediately.
How many additional users can we add?
The Extended Edition starts with a minimum of 10 users, but you can add as many additional users as needed. Volume discounts are available for larger user counts.
Still Have Questions?
Our team is ready to help you with any additional questions you may have about EQQ® and our services. Contact us for personalized assistance.