Support Point of View
Comprehensive support from implementation to ongoing operations
Three Pillars of Customer Support
At Ewarenow, we understand that implementing and maximizing the value of EQQ® requires reliable, responsive support. That's why we've developed a comprehensive support framework designed to ensure your success both during initial implementation and throughout your journey with us.
Our Support Philosophy
We believe that exceptional customer support isn't just about solving problems—it's about building relationships, understanding your unique needs, and proactively helping you achieve your business objectives with our solutions.
Direct Person-to-Person Support
Connect directly with our expert team through multiple channels designed to provide timely, personalized assistance:
Email Support
Reach our dedicated support team via email for detailed technical questions, account management, or general inquiries with guaranteed response times.
Online Meetings
Schedule virtual face-to-face sessions with our product specialists for demonstrations, troubleshooting, or personalized training on advanced features.
Customized Service Offerings
We offer five specialized service packages tailored to meet your specific implementation and operational needs:
Analyze Your Database
Professional analysis of your database structure to identify optimal EQQ® implementation strategies. Our database experts will examine your data architecture, identify key tables and relationships, assess data quality, and provide recommendations for maximizing the value of your data through EQQ®.
Install and Configure EQQ®
Expert assistance to get your EQQ® solution up and running quickly and efficiently. Our specialists will handle the installation, configure the software to your specific requirements, connect to your databases, and ensure optimal performance. Includes initial user training to get your team productive from day one.
Define and Create SQL Views
Custom SQL view creation to extract exactly the data you need for your specific business requirements. Our specialists will work with you to understand your reporting needs, design optimized SQL views that combine data from multiple tables, and implement them in your database for seamless access through EQQ®.
Ongoing User Support
You have ready access to three classes of support by us. Direct person-to-person conversations by email or online meeting. Five customized Service offerings to meet your unique needs. No-charge online access to our Customer Service site.
Program Management
Getting EQQ® up and running is a well-defined Project. Getting it widely used to exploit your business data can be a challenge. You can define and manage a Program to do so over a period of weeks or months. Or you can engage us to do so.
No-Charge Online Customer Service Portal
All EQQ® customers receive complimentary access to our comprehensive online support resources:
- Knowledge Base - Extensive library of articles, guides, and best practices
- Video Tutorials - Step-by-step visual instructions for common tasks and advanced features
- Documentation - Complete product documentation, regularly updated with new features
- Community Forums - Connect with other EQQ® users to share experiences and solutions
- Support Ticket System - Submit and track support requests through our secure portal
- FAQ Section - Quick answers to common questions about implementation and usage
Support Throughout Your Journey
Our commitment to your success extends throughout every phase of your experience with EQQ®:
Implementation Phase
- Personalized onboarding process
- Technical assistance with installation and configuration
- Initial training for administrators and users
- Data integration guidance and troubleshooting
- Custom setup based on your specific business requirements
Adoption Phase
- Advanced feature training sessions
- Best practice recommendations for your industry
- Regular check-ins to ensure smooth operation
- Assistance with user adoption strategies
- Performance optimization guidance
Growth Phase
- Scaling strategies as your usage expands
- Consultation on advanced use cases
- Integration with additional systems
- Custom report development
- Proactive feature recommendations based on your usage patterns
Person-to-Person Communication
You can ask relevant questions or start an email conversation with one of our qualified professionals.
or
You can schedule an online Zoom discussion with a qualified professional or senior executive.
Get In TouchFrequently Asked Questions
How quickly can we implement EQQ®?
Most businesses are up and running with EQQ® within days, not months. Our streamlined implementation process ensures you start seeing value quickly
Do we need specialized IT skills?
No. EQQ® is designed for business users with no technical expertise required. Your IT team will only need to assist with initial database connection setup
How does EQQ® complement our existing systems?
EQQ® works alongside your current business software, extracting data without disrupting operations or requiring system changes.
Ready to Exploit Your Business Data?
Take the first step toward data-driven business success
Explore Other Perspectives
See how EQQ® addresses concerns across your organization